Citizen's Charter

Frontline Services

  1. Office of the University and Board Secretary 
  2. Office of the University Registrar 
  3. OJT/SIPP/Practicum Office 
  4. Distance Learning Office 
  5. Instructional Materials Development Office 
  6. University Library System 
  7. Student Affairs and Services Office 
  8. Alumni Relations Office 
  9. Health and Wellness Services 
  10. Human Resources Management Office 
  11. Administrative Services Division 
  12. Accounting Office 
  13. Budget Management Section 
  14. Cash Management 
  15. Internal Audit Service 
  16. Supply and Property Management Office 
  17. Planning Office 
  18. Physical Planning and Development Office 
  19. Procurement Division 
  20. Information Technology Center 
  21. Strategic Communication 
  22. Quality Assurance 
  23. Records and Archives Management Office 
  24. University Research Ethics Review Board 
  25. Internationalization, Linkages and Partnerships Directorate 
  26. Expanded Tertiary Education Equivalency and Accreditation Program


 

Colleges

  1. College of Agriculture, Forestry and Sustainable Development 
  2. College of Arts and Sciences 
  3. College of Aquatic Science and Applied Technology 
  4. College of Business, Economics, and Accountancy 
  5. College of Computing and Information Sciences 
  6. College of Health Sciences 
  7. College of Industrial Technology 
  8. College of Engineering 
  9. College of Teacher Education 
  10. College of Veterinary Medicine 
  11. College of Law 
  12. College of Medicine 
  13. Graduate School


 

Directorates

  1. Business Directorate 
  2. Extension Directorate 
  3. Research Directorate 
  4. Production Directorate 
  5. General Services Directorate 
  6. Innovation and Technology Center Directorate 
  7. National Bioenergy Research and Innovation Center 


 

Citizen's Charter Handbooks

5th 

4th 

3rd 

2nd 

Certificates of Compliance

Feedback and Complaints Mechanism

How to send a feedback?

  • For walk-ins: Accomplish the Feedback Form in the office lobby and put it in the feedback drop box.
  • Inform the Security Guard on duty at the Administration Building or approach our Officer of the Day assigned in the Public Assistance and Complaints Desk.
  • For online : Survey Form link can be accessed through https://bit.ly/QRCodes2023

How feedbacks are processed?

  • Every Friday, the designated personnel from the Planning Office opens the suggestion box and compiles and records all feedback submitted.

How to file a complaint?

Make a complaint letter addressed to the University President with the following information:

  • Name of being complained
  • Incident
  • Evidence
  • Name of complainant


 

Submit complaint letter to:

FEM Hall, Mariano Marcos State University, 
Brgy. 16-S Quiling Sur, City of Batac, Ilocos Norte

(63)(077) 600-0459
op@mmsu.edu.ph


 

The complaint shall be acted upon within five (5) working days:

How complaints are processed?

The designated personnel from the Office of the President compiles and records all complaints submitted.


 

Contact Information of the Anti-Red Tape Authority (ARTA), the Presidential Complaints Center (PCC) and the Contact Center ng Bayan (CCB).